Returns & Refund Policy

Last updated: January 2026

1. Returns Eligibility

Eligible for Return (within 14 days of delivery):

• Unopened, sealed products in original packaging
• Damaged or defective items (report within 48 hours)
• Incorrect items received

Not Eligible for Return:

• Opened or used products (hygiene reasons)
• Products without original packaging or seals
• Products damaged through misuse
• Sale or clearance items (unless faulty)
• Gift cards

2. How to Return

1. Email us at returns@mirevy.com with your order number
2. Describe the reason for return
3. We will provide a returns authorisation and address
4. Pack items securely in original packaging
5. Ship within 7 days of authorisation

Note: Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong product.

3. Refund Process

• Refunds are processed within 5-7 business days of receiving the return
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (except for faulty items)
• You will receive an email confirmation when your refund is processed

4. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. Please return the unwanted item and place a new order for the desired product.

6. Contact Us

For returns enquiries:
Email: returns@mirevy.com
Please include your order number in all correspondence.